Terms of Service

Not yet in effect · Last updated 28 October 2026

These Terms govern access to Plink's website, messaging platform, APIs, and integrations that reference them. They form an agreement between Plinkgrid, Inc. (in formation), of 1114 Cadillac Ct, Milpitas, CA 95035, USA ("Plink," "we," "us," or "our"), and the person or organization accepting them ("you" or "Customer").

By selecting an acceptance control that references these Terms, signing an order form that incorporates them, or otherwise expressly agreeing to them, you accept this agreement. If you act for an organization, you represent that you have authority to bind it. If you do not agree, do not use the service.

How we handle personal information is described in our Privacy Policy.

1. The service and applicable agreements

Plink provides email and related messaging functionality. Depending on your plan and enabled features, this may include drafting, sending, scheduling, receiving and organizing replies, reporting, AI assistance, and access through APIs and third-party applications. Descriptions of features do not promise availability unless included in your order or applicable plan.

An order form identifies any purchased plan, limits, fees, and term. A signed order form controls over conflicting provisions in these Terms only where it expressly addresses the conflict. An applicable data processing agreement controls conflicts about processing personal information. Our Privacy Policy explains our privacy practices; it is not a substitute for a required data processing agreement.

2. Eligibility and account security

You must be at least 18 and legally able to enter this agreement. Provide accurate account and billing information and keep it current. Your organization is responsible for designating authorized users and administrators and managing their access.

Protect passwords, API keys, authorization tokens, and connected accounts. Do not share credentials with unauthorized people. Promptly notify us at support@plink.email if you suspect compromise. You are responsible for activity performed by users and applications you authorize, except to the extent caused by our breach of this agreement or applicable law.

3. Sender identities and recipient information

Use only sending addresses and domains you own or are authorized to use. Complete required verification and maintain accurate domain configuration. Verification does not give you permission to impersonate another person or organization.

You must have the rights and lawful basis necessary to upload, process, and use recipient information and send the requested messages. Maintain evidence of consent where required, honor withdrawals and objections, and provide required privacy notices. Public availability of an address does not by itself establish consent or a lawful basis for every use.

4. Messaging rules and prohibited use

You must comply with laws applicable to your content, recipients, and use of the service, including applicable privacy, advertising, electronic communications, and anti-spam requirements. These may include CAN-SPAM, Canada's Anti-Spam Legislation, GDPR, and applicable European or UK electronic marketing rules. These Terms do not determine which legal basis applies to a particular message.

You may not use Plink to:

• Send unlawful unsolicited messages, disregard opt-outs, or bypass suppression controls.
• Use purchased, rented, or harvested recipient lists for unsolicited campaigns.
• Send misleading sender information or deceptive subjects, impersonate others, or conceal the responsible sender.
• Distribute phishing, malware, credential theft, fraud, harassment, threats, unlawful discrimination, or content that violates others' rights.
• Generate addresses through dictionary attacks, probe mailboxes without authorization, or exploit open relays.
• Evade quotas, reputation restrictions, identity checks, or security and approval controls.
• Interfere with the service, access another customer's data, or conduct unauthorized vulnerability testing.
• Submit personal information or confidential material you have no authority to disclose.

For commercial email, include accurate sender identification, a valid postal address, appropriate advertising disclosure, and a clear working opt-out mechanism where legally required. Keep opt-out mechanisms available for the legally required period and honor requests within the applicable deadline, including the CAN-SPAM deadline of 10 business days where it applies. Do not charge for opting out or add prohibited barriers. Do not mislabel marketing as transactional email to avoid these obligations.

You remain responsible for compliance when using AI-generated content or outsourced services. Plink also retains its own legal obligations. Neither party can contract away duties imposed on it by law.

Report abuse of the service to abuse@plink.email.

5. Sending controls and delivery

We may apply sending limits, verification requirements, suppression rules, reputation restrictions, and abuse controls. We may reject, hold, throttle, or pause messages when reasonably necessary to protect recipients, the service, or compliance with law. We do not guarantee inbox placement, a specific send time, delivery, open rates, replies, conversions, or uninterrupted availability unless a separate written service commitment expressly provides otherwise.

A queued or provider-accepted status does not mean the recipient read the message. Delivery depends on external networks, receiving systems, configuration, and other factors. A cancellation request may arrive too late to stop a message already dispatched. You are responsible for inspecting results and avoiding unnecessary retries that create repeated sends.

6. AI features and authorized automation

AI may produce inaccurate, incomplete, biased, or unsuitable content and classifications. Review outputs for accuracy, recipient identity, confidentiality, tone, and legal suitability before relying on them. AI output is not legal or other professional advice and may resemble output generated for others. Replies drafted by AI are held for a person to approve; Plink does not send them automatically.

An action can be initiated through Plink's interface, an API, an integration, or an authorized automated workflow. You authorize actions within the scope you explicitly grant, including any approved scheduling or sequence settings. Required confirmation controls are not waived by these Terms. You must configure appropriate permissions, sending limits, and stop conditions for users and agents you authorize.

Do not assume an incoming reply is an authorized command. You may not instruct an agent to bypass safeguards, disclose another person's information without authorization, or expand its own access.

Revoking an API key or disconnecting an integration stops it from making new requests. It does not recall mail already sent, and it does not stop campaigns or sequences already started. To stop those, cancel the campaign or pause the sequence in the Plink dashboard.

AI processing and the providers we use are described in the Privacy Policy. Plink does not use Customer Content to train AI models.

7. Customer content and ownership

"Customer Content" includes contacts, messages, replies, templates, files, instructions, and other material supplied to or processed through the service for your account. As between you and Plink, you retain your rights in Customer Content. This does not transfer ownership of a recipient's information or correspondence to you where you do not already hold those rights.

You grant Plink a limited, nonexclusive right to process, store, transmit, reproduce, and display Customer Content only as necessary to provide the service, carry out your instructions, protect security, and meet legal obligations, consistent with the Privacy Policy and any applicable processing agreement. Providers engaged for these purposes may exercise corresponding limited rights. This license does not authorize unrelated advertising or model training.

To the extent Plink has assignable rights in output generated specifically for you by an enabled feature, we assign those rights to you, subject to applicable law and third-party rights. We do not guarantee that output is unique, protectable, or free of third-party rights.

Plink and its licensors retain rights in the service, software, documentation, branding, and underlying technology. We grant you a limited right to use the service during your authorized access, subject to this agreement. Optional feedback may be used without obligation to you, but does not grant rights to confidential information or Customer Content unrelated to that feedback.

8. Privacy and confidential information

Each party will use the other party's nonpublic information received under this agreement only to perform or enforce this agreement or as permitted by law. Each will protect it with reasonable care and restrict access to people and providers who need it and are subject to appropriate confidentiality duties.

This restriction does not apply to information that is lawfully public, independently developed, already known without a duty of confidence, or lawfully received from another source. Legally compelled disclosure is permitted, with notice where lawful and reasonably practicable.

Where a data processing agreement is legally required, the parties must put it in place before the relevant processing begins. Do not use Plink for regulated health information, payment card security data, government identifiers, or similarly sensitive workloads unless we expressly agree in writing and the required controls and agreements are in place. Plink is not an emergency notification service.

9. Third-party services

Third-party assistants, applications, identity providers, and other integrations are governed by their own terms. You are responsible for reviewing them and authorizing access appropriately. We are responsible for our own obligations and providers we engage under applicable agreements; we do not control independent services you choose to connect.

Information returned to an external service may remain there after disconnection. We do not guarantee a third party's availability or continuing compatibility. Listing or integrating with a platform does not imply its endorsement of Plink.

10. Fees, subscriptions and cancellation

Paid access is governed by the pricing and billing terms shown before purchase or in your order form. You authorize charges expressly disclosed and accepted, including applicable usage charges and taxes. An estimate is not a final invoice. Usage limits operate as described in your plan; do not assume an undisclosed hard spending cap.

Payment. We accept payment by card or ACH bank transfer, processed by Stripe. Plink does not store your full card or bank account number.

Renewal and cancellation. A paid plan renews for the billing period shown when you purchase it, until it is cancelled. You can cancel at any time by emailing support@plink.email. Cancellation takes effect at the end of the current billing period, and you keep paid access until then.

Refunds. Where we approve a refund, we pay it within 30 days of approval, to the original payment method. This does not limit any refund or cancellation right that the law gives you.

Price changes. We give at least 30 days' notice before a price change applies to your plan. A change takes effect at the start of your next billing period after the notice period ends.

Where recurring billing applies, we will obtain required consent and provide legally required notices and cancellation options. We may suspend paid access for overdue undisputed charges after reasonable notice and opportunity to resolve the issue, unless immediate action is required for fraud or payment misuse.

11. Suspension and termination

You may close your account by emailing support@plink.email from an account owner's address. Cancelling a subscription and closing an account are separate actions: cancelling stops future charges, while closing deletes your organization's data as described below.

We may suspend access or affected sending activity for a material breach, unlawful use, credible security threat, or conduct that risks substantial harm to recipients or the service. Where reasonably practicable, we will provide notice, explain the issue, and allow correction. We may act immediately when necessary to address urgent harm or comply with law. We may terminate for an uncorrected material breach after a reasonable cure period.

If we discontinue a prepaid paid service for reasons other than your material breach, we will refund the unused prepaid portion unless your negotiated agreement provides an equivalent remedy. This does not limit mandatory rights.

Data and queued work on closure. When your account is closed, we cancel running campaigns and delete your organization's data from our active systems within 7 days. If you want a copy of your data, ask before you close the account. Copies in our mail server's logs and in database backups expire within 60 days. We may keep limited records where the law requires it, such as billing records.

Provisions intended to survive termination include accrued payment obligations, confidentiality obligations, ownership, dispute provisions, and liability provisions. Data retention remains governed by applicable law and any processing agreement.

12. Service changes and beta features

We may maintain and modify the service. Where a change materially reduces a purchased service during a prepaid term, we will provide reasonable notice where practicable and an appropriate termination or refund remedy, subject to your order form and mandatory law.

Beta or preview features may change or be withdrawn and may have additional limitations. Do not use them as the sole basis for critical operations unless a written agreement specifically supports that use.

13. Disclaimers

Except for express commitments in a signed agreement and to the extent permitted by law, the service and AI outputs are provided as available without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. We do not warrant that every error will be corrected or that use will achieve a particular commercial result.

These exclusions do not remove mandatory warranties, remedies, or responsibilities that applicable law prohibits us from excluding.

14. Limitations of liability

To the extent permitted by law, neither party is liable to the other for indirect or consequential losses, including lost profits, arising from this agreement. This exclusion does not excuse payment obligations or liability that cannot lawfully be excluded.

Subject to the exceptions below, each party's aggregate liability arising from this agreement is limited to the fees paid or payable by you to Plink for the service in the 12 months before the event giving rise to the liability.

The exclusions and cap do not apply to fraud, willful misconduct, your obligations under Section 15, or liabilities that cannot lawfully be limited. Amounts properly owed for purchased services are not reduced by the liability cap.

15. Third-party claims

For business customers, you will defend Plink against a third-party claim that your Customer Content infringes that party's intellectual property rights or that your unlawful messaging activity violates their rights, and pay resulting damages finally awarded or settlements you approve. This obligation applies only to the extent the claim results from your conduct and does not cover claims caused by Plink's breach, unauthorized processing, or misconduct.

We must promptly notify you, provide reasonable cooperation at your expense, and allow you to control the defense. No settlement may admit our fault, impose nonmonetary obligations on us, or fail to release us without our written consent, not to be unreasonably withheld. Any Plink defense obligations or negotiated indemnities must be stated in your signed agreement. Mandatory consumer protections remain unaffected.

16. Disputes and governing law

Before starting proceedings, either party may contact the other to try to resolve a dispute. This does not prevent urgent relief or extend legal filing deadlines without agreement.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. Subject to mandatory rights and any signed agreement, disputes will be heard in the state or federal courts located in Delaware. If consumer law gives you a right to bring proceedings elsewhere or protection under your local law, that right is preserved. These Terms do not require binding arbitration or waive class proceedings.

17. Changes to these Terms

We may update these Terms prospectively. We will publish the revised version and effective date and give reasonable advance notice of material changes to account holders where practicable. Changes will not apply retroactively to an existing dispute. We will obtain fresh acceptance where legally required. If you do not accept a material change, you may stop using the service and exercise applicable cancellation or refund rights.

18. General terms

Neither party is responsible for delay caused by events beyond its reasonable control, except payment obligations, legally required responsibilities, and duties to use reasonable efforts to reduce the effects. If a provision is unenforceable, the remainder remains effective. Failure to enforce a provision is not a waiver.

Neither party may assign this agreement without the other's consent, except to an affiliate or successor in a merger, reorganization, or sale of substantially all relevant assets, provided the successor assumes the obligations and the assignment does not unlawfully reduce your rights. These Terms and incorporated agreements form the agreement for the service and do not override an applicable signed agreement as described in Section 1.

19. Contact

Plinkgrid, Inc. (in formation)
1114 Cadillac Ct, Milpitas, CA 95035, USA

• Legal and support: support@plink.email
• Privacy: privacy@plink.email
• Abuse reports: abuse@plink.email
• Security issues: security@plink.email